We are so happy you have chosen Satoshi Theme. We are available to answer your questions and help you configure your theme to match your personal style or brand.
After submitting a support request, you should receive an email from us confirming we've received your request. If you do not see this email within 15 minutes, please check your spam folders or search for [email protected] ****to confirm your request was received. If you do not receive this email, there’s a chance we have not received your request.
We always do our best to answer each support request in the order it was received. If your issue is uncommon or more complicated than usual, we may require an extra day or two to resolve the issue or provide an alternative suggestion.
We require a valid theme license to receive technical support. Our support is limited to the end user of the theme.
Our products are provided as is. We do not provide support with product customization, alteration or feature additions, nor do we guarantee that our products will be ADA compatible to any standard or compatible with third party software or services other than Shopify.
We do not provide support for our own products when obtained through unauthorized parties. Our themes are sold exclusively through the Shopify Theme Store.
Support for older versions of our themes is limited. We may require you upgrade to the latest version to address a bug or a feature request when necessary.
We reserve the right to limit support for customers with excessive inquiries, especially customization requests or questions that are documented elsewhere.